Starting February 23, 2015, FedEx Indonesia enhances the procedure to process Import Duties and Taxes payments for personal/non-business shipments.  The new procedure will provide the amount of Import Duties and Taxes and applicable local charges to be paid upon arrival of the shipment at Soekarno-Hatta International Airport.

To ensure a speedy import clearance process and to provide a more convenient way to pay, FedEx requires all personal/non-business importers to settle their Duties and Taxes and applicable local handling charges through bank payment system in advance before we proceed with the clearance process.

The new enhanced procedure will ensure smoother delivery as personal/non-business consignees will not need to prepare further cash payment upon receiving their shipments.

To ensure that we can contact the consignee in a timely manner please ensure to include valid local contact details (email and telephone) on FedEx Air Waybill.

For more information please contact FedEx Customer Service at idcs@fedex.com or at  0 800 1888 800 or +62.21.7599.8800 (for international call).